Wenger Pegasus Hardside Large Luggage

ORDER PROCESSING

All orders are processed either the same or next business day. Orders are processed Monday to Friday from our Brookvale store location. If an order is placed on a public holiday or on the weekend then orders will be processed and the next business day.
All orders receive a confirmation email and a tracking number is provided. If you have placed an order and have not received your confirmation email please check your junk mail. A Tax Invoice is sent with each order

SUGGESTED DELIVERY TIMES

All orders are shipped with Australia Post. Delivery times listed below are an approximates only and can vary during busy periods.
– ACT (1 to 3 business days)
– NORTHERN TERRITORY (3 to 10+ business days)
– NSW (Metro Area – 1 to 3 business days, North Richmond, Blue Mountains, Central Coast, Newcastle, Wollongong, NSW Country Areas –1 to 5+ business days)
– QUEENSLAND (Metro Area – 1 to 5 business days, Country Zones – 3 to 7+ business days)
– SOUTH AUSTRALIA (Metro Area – 2 to 5 business days, Country Zones – 3 to 7+ business days)
– TASMANIA (3 to 10+ business days)
– VICTORIA (Metro Area – 2 to 5 business days, Country Area – 3 to 7+ business days)
– WESTERN AUSTRALIA (Metro Area – 3 to 7 business days, Country Zones – 3 to 10+ business days)

EXPRESS SHIPPING

rainbowbags offer Express Shipping online to choose Express shipping option when check-out in order to be sent ASAP, it will charge extra $10-$20 for small item for most metropolitan areas in any states and $10-$90 extra for large items. 

NON-DELIVERY OR NON-ACCEPTANCE OF DELIVERIES

If an order has been returned by Australia Post and rainbowbags has not been notified by the purchaser a refund will be issued minus the shipping fees.
If an order has been returned by Australia Post and rainbowbags has been contacted by the purchaser to have the order re-delivered a shipping fee will be incurred for the redelivery.
Should a delivery be refused by the purchaser or a person at the delivery address and the order is returned to rainbowbags a refund will be issued minus the shipping fees.

WHAT IF I’M NOT AT MY DELIVERY ADDRESS AT THE TIME OF DELIVERY ?

All orders are sent with Australia Post Service. A card will be left at the address. Your order will be sent to the closest Post Office that Australia Post chooses to send it to. The order will remain at the selected Post Office for 10 days. Once the 10 days has lapsed the order will be returned to rainbowbags. If rainbowbags hasn’t been contacted by the purchaser a refund will be processed minus any shipping fees.

STOCK

While we do our best to keep our website up to date, if an item that has been ordered and is out of stock we shall email the customer a notification. You are welcome to email info@rainbowbags.net or call us on 0434-540-977 before you place an order to confirm that we have the item in stock for reassurance.

DELIVERY DELAYS

All orders are processed and collected next business day after the order have been made. Due to the high volume of parcels being sent with Australia Post we are finding that some orders ( but no all ) are experiencing delays. While we have listed the suggested delivery times , these times may not be met so please allow yourself plenty of time for delivery. If you require your order by a set date. If you have any further questions about deliveries , please feel free to email info@rainbowbags.net. Or ring to one of our shop showing at our website.

STANDARD ORDERS

rainbowbags delivers Australia wide and offer FREE delivery on order of $100* or more. A flat rate of $10 applies to all orders under $100 ($15 for express)

CLICK & COLLECT

Click & Collect is only available from rainbowbags store showing at website (you can choose store). Our store is open Monday to Friday 9am to 5:30pm. Thursday 9am to 8pm, Sat 9am to 5pm, Sun 10am to 5pm If you place your order Monday to Saturday your order will be ready next business day. Then we will let you know readiness of your order.

TOO CHEAP TO SHIP FOR FREE

Free shipping excludes heavily reduced items that are “Too Cheap To Ship For Free”. These items will incur a $5-$10 delivery fee for small items under 3kg weight or may charge additional shipping fees $10-$110 at checkout for large items over 3kg packing weight and depends on destination where customers in country or regional areas.

 Returns 

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you paid for your order using PayPal or a similar online payment service, it may take 5-7 working days for you to receive your refund.

Please return to this address:

Rainbow Bags

Shop 2337, Level1, Westfield Warringah Mall

145 Old Pittwater Rd

Brookvale 

NSW 2100

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact our customer service department on 0434 540 977 or info@rainbowbags.net.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.